Race craft is not responsible for shipping fees or lost returns. You will be refunded for the items returned, not the shipping costs or any customs/duty fees you might have incurred upon returning your order.
We do not refund customers who are returning used damaged items that are missing parts.
- Include the order ID in the box
- All returns must be delivered to us within 20 days from the date of delivery.
- All clearance items are exempt from returns for businesses and consumers outside of their 14 day ‘cooling off period’.
- Please note that we charge a restocking fee of £15.00 and the original delivery charge for returns for businesses and for consumers outside of their 14 day ‘cooling off period’.
- The original delivery charge will not be refunded for businesses or consumers.
- All items must be sent back to us in their original condition with the protective the film on failing to do so means the return will not be accepted.
- The majority of our items come with a fitting kit and manual, failing to return these will incur an additional £10 charge.
- Any return which has exceeded 20 days will not be accepted, if the product is sent regardless of this information the customer must then arrange collection from our store within 7 days if they would like to receive their item back.
- It may take up to 10 working days from the time of arrival for the return to be refunded.
- All clearance items are exempt from returns; you are purchasing the product with the understanding it cannot be returned.
- Please note if your order was placed with one of our dealers, the return will have to be arranged with them. You return would be at risk of refusal if sent directly to us.
- Exchanges are not a service that we offer.
Return address
Race-craft
51 Alwen Street
Stourbridge
Dy8 5yp